499com Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the 499com platform and its users ("Member" or "you"). By using the 499com website, mobile version, or any related services, you will be considered to have accepted these terms and conditions.

499com is an online gaming platform that offers slot games, live casino, cricket and football betting, and other gaming features to users in Bangladesh. These terms and conditions are written in Bengali and that version shall be treated as the definitive document.

499com reserves the right to amend these terms and conditions at any time. Continued use of the platform after any amendment will be considered acceptance of the revised terms and conditions.

2. Account Registration and Use

Having an active account is mandatory to enjoy gaming features on 499com. All information provided at the time of registration must be truthful, accurate, and complete.

• Each individual may open one account only. Creating multiple accounts is strictly prohibited.
• Account login credentials (username and password) must be kept completely confidential and must not be shared with any third party.
• Any unauthorized access to the account must be reported to our support team immediately.
• Accounts may not be transferred or sold to any other person.
• The member is solely responsible for all transactions and bets carried out through their account.

3. Age Verification and Identity Confirmation

Members must be at least 21 (twenty-one) years of age to participate on the 499com platform. Account creation or use of gaming features by minors is strictly prohibited.

In cases of doubt, 499com may request the following documents from any member to verify their identity:

• Scanned copy of National Identity Card (NID) or passport
• Bank statement or mobile banking transaction records
• Recent utility bill or proof of address

499com reserves the right to delay or suspend the withdrawal process until identity verification is complete.

4. Deposit and Withdrawal Rules

All financial transactions on 499com are processed through secure and encrypted methods. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳300 per method.
• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: Generally completed within 30 minutes to 3 hours.
• Withdrawal requests may only be made through the same payment method used for the deposit, unless different instructions are given under special circumstances.
• The name on the payment account must match the name registered on the account. Withdrawals may be rejected if there is a name mismatch.
• In the case of suspicious transactions, 499com may hold withdrawals until proper verification is completed.
• If there is evidence of fraudulent or unauthorized payment methods being used, the related funds may be confiscated.

5. Bonuses and Promotional Offers

499com offers various bonuses and promotional offers from time to time. Each offer has its own specific terms, which will be detailed on the relevant offer page.

• Welcome Bonus: 100% bonus on the first deposit, up to ৳5,000. Example: deposit ৳1,000 and get ৳1,000 bonus for a total balance of ৳2,000; or deposit ৳12,000 and receive the maximum ৳5,000 bonus for a total balance of ৳17,000.
• Wagering requirement: A 25x wagering requirement applies to the welcome bonus.
• The specified wagering requirement must be met before bonus funds can be withdrawn.
• Two bonuses cannot be used at the same time unless explicitly permitted.
• If there is evidence of bonus abuse, the relevant bonus and associated winnings may be cancelled.
• 499com reserves the right to modify, suspend, or cancel any bonus offer at any time.

6. Betting Rules and Gaming Policy

All betting and gaming activities on 499com are governed by the following general rules:

• Once confirmed, a bet cannot be cancelled or changed.
• For games interrupted due to technical issues or network outages, 499com will make decisions based on the latest reliable server records.
• Specific games and tournaments may have their own rules, which complement the general rules.
• For sports betting, if an event is cancelled or postponed indefinitely, the original stake will be refunded.
• For cricket betting, specific betting rules apply to BPL, IPL, T20, and ICC tournaments.
• Server logs are final and binding for determining game results.

7. Prohibited Activities

The following activities are strictly prohibited on the 499com platform and may result in account termination:

• Creating or operating multiple accounts.
• Strategic betting for the purpose of abusing bonus offers (Bonus Abuse).
• Playing games using automated software, bots, or scripts.
• Using fraudulent or unauthorized payment methods.
• Collusion — gaining unfair advantage by coordinating with other players.
• Using the platform for money laundering or terrorism financing.
• Attempting to hack or gain unauthorized access to platform systems.
• Threatening, harassing, or engaging in offensive behavior toward other members.

If there is evidence of involvement in any of the above prohibited activities, 499com may immediately close the relevant account and confiscate all balances.

8. Responsible Gaming

499com places the highest importance on responsible gaming. We believe gaming should be a safe form of entertainment, not a source of financial stress.

• Members may set daily, weekly, or monthly deposit limits on their own accounts if they wish.
• Members may request a temporary account lock for a gaming break.
• Members may use the Self-Exclusion feature to fully deactivate their account for a set period.
• If you experience gaming addiction issues, 499com's 24/7 live chat support and detailed information are available on the Responsible Gaming page.

9. Privacy and Data Protection

499com gives the highest priority to protecting members' personal information. All information provided at registration is secured with SSL encryption.

• Members' personal information will not be sold or shared with any third party, except where required by legal obligation.
• Member information will only be used for service delivery, identity verification, and fraud prevention.
• For more details, please read our Privacy Policy.

10. Intellectual Property Rights

All content on the 499com website and platform — including logos, designs, graphics, software, game interfaces, text, and other elements — is the intellectual property of 499com or its respective licensors.

• Members may use the platform for personal, non-commercial purposes.
• Republishing, distributing, or using any part of the platform for commercial purposes without written permission is prohibited.
• Applying reverse engineering to the platform's code or attempting to modify the system in any way is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, 499com is not liable for the following:

• Loss of games or bets due to internet disconnection or technical errors.
• Breach of account security resulting from the member's own negligence.
• Delays or failures by third-party payment providers.
• Theft of information through fraudulent third-party websites or phishing attacks.
• Unforeseen circumstances or force majeure events such as natural disasters, war, or government restrictions.

12. Account Suspension and Termination

499com reserves the right to temporarily suspend or permanently terminate a member's account in the following circumstances:

• Breach of any clause of these terms and conditions.
• Failure to complete identity or information verification.
• Suspicion of fraudulent activity.
• At the member's own request.
• After notice is sent following a long period of inactivity (more than 12 months).

The member will be notified by email before account termination, however immediate action may be taken in cases of fraud.

13. Dispute Resolution

For any dispute or complaint, the member should first contact the 499com support team via 24/7 live chat or email. Our support team will work to resolve the matter within a reasonable time.

• An initial response will be provided within 30 days of the date the complaint is submitted.
• In complex cases, additional time may be needed for investigation.
• Server logs and system records will be treated as final evidence in dispute resolution.
• In disputes relating to bet amounts or game results, 499com's decision is final and binding.

14. Changes to Terms

499com reserves the right to change these terms and conditions at any time. Members will be notified of significant changes by email or through a notice on the platform.

Continued use of the platform after changes are published will be considered acceptance of the revised terms and conditions. If a member disagrees with the terms, they may request closure of their account.

15. Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact the 499com support team:

•  Live Chat: Active 24/7 — support available directly in Bengali.
•  Email: [email protected]

For more information, visit our FAQ page, Privacy Policy and Responsible Gaming page.