499com Privacy Policy

1 Introduction and Commitment

499com is a trusted online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how 499com collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure.

By using our platform, you agree to the terms of this privacy policy. We commit that your information will never be sold to third parties and will only be used for the purposes stated in this policy. We keep your information secure through SSL encryption and advanced security measures.

If 499com's privacy policy changes, we will publish an update notice on the platform and, where necessary, notify users by email.

2 What Information We Collect

499com collects the following types of information. Each piece of information is collected for a specific reason and is used only to provide the necessary services.

2.1 Registration Information

• Full name and date of birth (for age verification — 21 years or older)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and country
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time and location data
• Cookies and session IDs

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Duration of time spent on the platform
• Preferred games and categories
• Bonus and promotion usage details

3 Purpose of Information Use

499com uses the collected information for the following purposes:

3.1 Account Management

Your registration information is used to create, maintain, and secure your account. This information is needed for password recovery, login verification, and detecting suspicious activity.

3.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. It is also used to enforce the minimum deposit of ৳300 and minimum withdrawal of ৳500.

3.3 Identity and Age Verification

499com is for users aged 21 or older only. Verifying your age and identity is a legal requirement and part of ensuring responsible gaming.

3.4 Customer Support

Our 24/7 live chat support team uses your account information to resolve your issues. This ensures fast and effective assistance.

3.5 Fraud Prevention and Security

Accounts are kept secure by verifying authorized devices, IP addresses, and locations. Analyzing technical information makes it possible to detect suspicious activity.

3.6 Relevant Communications

Your email or mobile number may be used to inform you about new bonus offers, promotions, and platform updates. You can request to opt out of these communications at any time.

4 Data Retention and Deletion

499com retains your information only for as long as necessary. All information is stored securely while your account is active. Even after account closure, some information may be retained for a specified period due to legal and financial obligations.

• Account information: up to five years after account closure
• Financial transaction records: as required by law
• Gaming history: for responsible gaming and regulatory compliance
• Technical logs: for a limited period for security review

If you wish to request deletion of your information, please contact our support team. However, information that is legally required to be retained may not be immediately deletable.

5 Information Sharing and Disclosure

499com never sells or rents your personal information. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank), technology infrastructure providers, cybersecurity firms, and game providers. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

It is our legal responsibility to disclose information under court orders, valid requests from investigative authorities, or applicable law. In such cases, we provide only the minimum information requested.

5.3 Fraud Prevention

If fraud, money laundering, or other illegal activity is detected, information may be shared with the relevant authorities.

5.4 Corporate Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. The protections of this policy will, however, continue to apply.

6 Cookies and Tracking Technologies

The 499com website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the platform to function properly. They are used to maintain login sessions, verify security, and remember language preferences. They cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as your preferred game category or display settings.

6.3 Analytics Cookies

User behavior is analyzed to improve the quality of the platform's services. This information is aggregated and is not personally identifiable.

You can disable cookies in your browser settings. However, this may limit some functionality of the platform.

7 Data Security Measures

499com uses industry-standard security technology to keep your information safe. Our security framework is organized into the following layers:

• SSL Encryption: All information transmitted between your browser and our servers is sent in encrypted form.
• Password Encryption: Your password is never stored in plain text — it is always kept as an encrypted hash.
• Two-Factor Verification: Additional verification is in place for suspicious login attempts.
• Restricted Access: Only authorized staff can access the information they need.
• Regular Security Audits: Systems are regularly evaluated by third-party security experts.
• Data Backup: Regular secure backups are maintained to prevent data loss.

However, no system is completely secure. If a cyberattack or data breach occurs, we will act quickly and notify affected users in a timely manner.

8 Your Rights and Controls

As a user of 499com, you have the following rights over your own information:

8.1 Right to Access

You can log in to your account at any time to view your stored information. Contact support for more detailed information.

8.2 Right to Correction

Contact our 24/7 live chat or email to correct inaccurate or outdated information. Information will be updated after identity verification.

8.3 Right to Deletion

Contact support to close your account and request deletion of your information. Some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You can opt out of marketing communications or object to certain types of processing. However, it may not be possible to stop processing that is essential for providing core services.

8.5 Right to Data Portability

Apply to support to receive a copy of your information in a machine-readable format.

9 Minor Protection

499com is a platform strictly operated for users aged 21 or older. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age verification is mandatory at registration. If someone under the age of 21 has opened an account for any reason and this comes to our attention, the account will be closed immediately and any collected information will be deleted.

If someone you know is using the platform while underage, please inform our support team.

10 Third-Party Services

The 499com platform runs software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi. These providers may have their own privacy policies and may process some information through their own technology.

Payment gateways (bKash, Nagad, Rocket, Upay) follow their own privacy policies. Information shared with them is only for the purpose of completing transactions.

499com is not responsible for the privacy practices of third parties. We only work with trusted and secure partners.

11 Policy Changes and Updates

499com may update this privacy policy from time to time. Changes will be communicated in the following ways:

• Publishing a clear notice on the platform
• Notification to registered email (for significant changes)
• Updating the "Last Updated" date at the top of the page

If you continue using the platform after a change, you will be considered to have agreed to the updated policy. For significant changes, we may request your active consent.

12 Applicable Law and Jurisdiction

This privacy policy has been prepared in accordance with international data protection standards. 499com operates as a secure and fair play platform. We are committed to following industry best practices in protecting personal information.

For any dispute or complaint relating to this policy, please contact our support team first. We will make every effort to resolve issues amicably.