Responsible Gaming at 499com —
Your safety is our priority
499com believes that healthy entertainment should always remain under control. Follow our responsible gaming guidelines and enjoy a pleasant gaming experience.
499com is for players aged 21 and over only. Minors are strictly prohibited from opening an account or taking part in any gaming activity. We carry out rigorous age verification and protecting minors is our highest responsibility.
The Principles of Responsible Gaming
Online gaming is an entertainment activity — it should never be a primary source of income. 499com is committed to providing a safe and transparent gaming environment for players in Bangladesh. Our responsible gaming policy is built on three core pillars: awareness, control, and support.
When gaming turns from entertainment into a problem, taking the right steps becomes essential. 499com provides you with a range of self-control tools that you can use at any time — setting deposit limits, taking a temporary break, or applying a full self-exclusion. Our 24/7 live chat support is always by your side.
Remember — gaming means entertainment only. Placing more bets in an attempt to recover lost money is not a solution. Always keep your family, friends, and daily responsibilities in mind.
Warning Signs
- Spending more than your set budget
- Playing repeatedly to try to recover lost money
- Neglecting family or work
- Skipping sleep or meals to play
- Borrowing money to play
- Lying about gaming
Our Self-Control Tools
Setting Deposit Limits
Set the maximum amount you can deposit per day, per week, or per month yourself. Once a limit is set, it takes effect immediately. A 24-hour delay applies to any increase in limits — this prevents impulsive decisions.
Setting Bet Limits
Decide in advance the maximum amount you can wager in each session. This tool protects you from large losses and keeps gaming within the bounds of entertainment at all times.
Time Limits and Time-Out
Set a time limit for your gaming session — 24 hours, 7 days, or 30 days. While a time-out is in effect, your account is temporarily suspended. This break gives you the opportunity to assess your situation.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. It is possible to keep your 499com account closed for a minimum of 6 months or permanently. While exclusion is active, you will not be able to log in under any circumstances.
Age Verification and Identity Confirmation
499com carries out strict age verification at registration. Accounts belonging to anyone under 21 are closed immediately. Through NID and other identity document checks, we ensure that only adults can use the platform.
24/7 Support and Guidance
For any concerns about gaming, contact our 24/7 Bengali live chat support. Our trained team will assist you with using self-control tools, setting account limits, and finding professional help if needed.
How to Activate the Tools
Log in to your account
Log in to your 499com account and go to your profile settings.
Open the "Responsible Gaming" menu
Select the "Responsible Gaming" section in your account settings.
Choose the tool you need
Deposit limit, time-out, or self-exclusion — choose the tool that suits your needs.
Set the limit and confirm
Enter the amount or time period and press the confirm button. Changes take effect immediately.
Get support on live chat
For any issue, connect directly to our 24/7 live chat support.
Review regularly
Assess your gaming habits every month and adjust your limits as needed.
Transaction Limit Summary
| Item | Minimum | Details |
|---|---|---|
| Minimum Deposit | ৳300 | Applies to all methods: bKash, Nagad, Rocket, Upay, and bank transfer |
| Minimum Withdrawal | ৳500 | Withdrawals are typically completed within 30 minutes to 3 hours |
| Time-Out Period | 24 hours | Choose any time-out of 24 hours / 7 days / 30 days |
| Self-Exclusion | 6 months | From 6 months to permanent — login is completely blocked while exclusion is active |
| Age Limit | 21 years | Age verification is mandatory at registration |
Tips for Healthy Gaming
Plan a budget
Set a clear budget for yourself before you start gaming. Only wager money that, if lost, will have no impact on your daily life. Never use money set aside for bills, food, or family expenses for gaming.
Track your time
Regularly keep track of how much time you are spending on gaming. Take breaks during long sessions. Set an alarm on your phone so you can stop yourself after your set time. Never treat gaming as a substitute for sleep or time spent with family.
Do not play under stress
Avoid gaming when you are angry, frustrated, lonely, or under mental stress. In these states your ability to make decisions is reduced and the likelihood of taking excessive risks increases. Play only for entertainment when your mind is calm and at ease.
Be honest with your family
Talk openly with family and trusted friends about your gaming habits. Secrecy is often the first sign of a problem. If loved ones express concern about your gaming, listen to them carefully.
Need help? We are here
Contact our support team
If you feel that gaming is having a negative impact on your life or someone you know, do not delay — get help right now. Our specialist team is ready for you seven days a week, twenty-four hours a day.
For self-exclusion or setting a deposit limit, let us know directly on live chat — we will activate the necessary protection on your account immediately.
Frequently Asked Questions
Play safely, stay happy
Keep your gaming experience at 499com safe and in control at all times. Browse our games or check the FAQ for any questions.
499com is an entertainment-based online gaming platform. Gaming addiction can be a serious problem. Play responsibly and seek help if you need it. To learn more about the information on this page, read our Terms and Conditions and Privacy Policy.